Returns can be a time consuming task. It doesn’t matter how good you are, there will always be orders that are destined to come back.
- Refused deliveries
- Faulty products
- Customers changing their mind
The law is very clear in the UK when it comes to returns so it’s worth having a process in place to deal with these quickly and efficiently.
With access to the Parcel Ship platform, you can book a return in seconds. Simply click the order that needs to come back and we’ll take care of everything else.
- We’ll contact your client to agree the most convenient return method
- We offer a courier collection or pre-paid postage label
- Our customer service team will maintain a professional manner throughout
Upon receipt of the goods, you will be alerted by email. Assuming the goods are in re-saleable condition, they will be re-stocked and added to your inventory. If they are broken/faulty, we will contact you.
Returns typically take 3 days to arrive with us. A well-handled return and rapid return of any outstanding refunds often leads to positive customer feedback and the opportunity for future business.