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Managed Returns

Returns can be a time consuming task. It doesn’t matter how good you are, there will always be orders that are destined to come back.

  • Refused deliveries
  • Faulty products
  • Customers changing their mind

The law is very clear in the UK when it comes to returns so it’s worth having a process in place to deal with these quickly and efficiently.

With access to the Parcel Ship platform, you can book a return in seconds. Simply click the order that needs to come back and we’ll take care of everything else.

  1. We’ll contact your client to agree the most convenient return method
  2. We offer a courier collection or pre-paid postage label
  3. Our customer service team will maintain a professional manner throughout

Upon receipt of the goods, you will be alerted by email. Assuming the goods are in re-saleable condition, they will be re-stocked and added to your inventory. If they are broken/faulty, we will contact you.

Returns typically take 3 days to arrive with us. A well-handled return and rapid return of any outstanding refunds often leads to positive customer feedback and the opportunity for future business.